Last updated: 21 October 2026
Chawla Finance – ABN 31 349 623 698 – Credit Representative No. 57388. Based in Point Cook, Melbourne, Victoria.
We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and the choices you have.
What we collect
When you use our website, call us or submit an enquiry, we may collect:
- Contact details such as your name, mobile number and email address.
- Information about your loan enquiry, such as loan purpose, loan amount, property value, current lender and rate, and your own view of your credit file.
- If you proceed with a loan application, further information a lender or we are required to collect, such as identity, income, expenses, assets, liabilities and credit history.
- Technical information such as your browser type and pages visited, through cookies and similar tools.
Why we collect it
- To respond to your enquiry and provide you with an obligation free comparison.
- To assess your needs, recommend suitable loan products and arrange finance on your behalf.
- To meet our legal and regulatory obligations, including responsible lending and best interests duty requirements.
- To improve our website and services, and to let you know about products or offers that may suit you (you can opt out at any time).
Who we share it with
With your consent or where the law allows, we may share your information with lenders and lenders mortgage insurers, credit reporting bodies, mortgage aggregators and our licensee, valuers, conveyancers, accountants and other professionals involved in your application, and service providers who help us run our business (such as website hosting and email). We do not sell your personal information. We take reasonable steps to make sure recipients protect it, and some may be located outside Australia.
Credit information
If we obtain a credit report about you, we do so only with your consent and for the purpose of assessing your application. Credit reporting bodies handle that information under their own privacy policies.
Cookies
Our website may use cookies and similar technologies to understand how it is used. You can disable cookies in your browser settings, although some features may not work as intended.
Security and retention
We hold information electronically and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it for as long as we need it to provide our services and meet legal record-keeping obligations (generally at least seven years for credit files), after which we securely destroy or de-identify it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or ask us to stop sending you marketing. Use the Email us button on our website or the Call us button and we will respond within a reasonable time. If you are not satisfied with how we have handled your privacy, you can raise a complaint with us first. If it is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.